I was on the eBay Blog recently talking about customer service with other bloggers. I was shocked and saddened by what some of the sellers were saying. The issue was about correcting seller mistakes, refunds, returns, etc. These are some direct quotes:
"NO RETURNS, NO REFUNDS. NO EXCEPTIONS. TRAIN YOUR BUYERS EARLY."
"ALL SALES FINAL. DON'T LIKE IT, DON'T SHOP HERE."
"BUYERS BEWARE. NO REFUNDS. READ LISTING BEFORE BIDDING. SHOP AT YOUR OWN RISK."
I am absolutely amazed that sellers can survive with this attitude, and with policies written in this manner. As a buyer, I wouldn't shop at these stores because the seller appears hostile and outright rude. Some of these sellers were actually powersellers and were getting positive feedback, although I don't know how. I can't see how sellers with these attitudes can last on eBay, or anywhere for that matter.
Granted, we all run across the occasional difficult customer who cannot be satisfied. But, should we set up our policies to treat all customers as if they are out to be a problem? My philosophy is to treat customers the way you would want to be treated as a customer.
Would love your input here on how you think customers should be treated.
Happy selling!
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