Creating and managing your listing
Represent the items you are selling fairly and accurately.
Clearly state your return policy in your listing.
Respond promptly to buyer questions.
Review your buyer's feedback.
Use extra caution with unknown or new buyers and unusual bidding activity
Avoid Nigerian bidders - they have become famous for "schemes"
Avoiding Unpaid Items
eBay's research has shown that following a few simple tips can significantly reduce the rate of unpaid item
Make it easy for your buyers to pay by offering PayPal. (80% of eBay users have a Paypal account.)
Include detailed shipping and handling information in the item description as well as the shipping details area.
Use eBay's Checkout feature to make it simple for buyers to pay you.
Use Immediate Payments for fixed price listings and listings using the "Buy It Now" option.
After the listing ends
Ship with a tracking number and insurance. This can help resolve disputes in cases where a buyer claims to have never received an item or received a broken item.
Maintain records of shipping receipts as proof that the item was shipped.
Keep copies of any proof of your item's authenticity.
Verify payment before shipping items (including holding checks until the checks clear).
Learn to recognize counterfeit cashier’s schemes.
Only ship items to the verified billing address on the buyer's credit card account (if applicable).
Be proactive in preventing unpaid items, and you will reduce them. Be sure to leave negative feedback for non-payers. If all the sellers do this, we can quickly eliminate non-payers from eBay before they have too many opportunities to inconvenience other sellers.
Happy selling!
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