Watchers and no bids?

When I am doing eBay seller reviews, sellers often ask, "why do I have watchers but no bids?" Here is why:

1) They may not be ready to buy the item yet, so they are just watching the auction to learn about the process.

2) They are afraid to make a commitment and bid. They might be new to eBay and are hesitant to place a bid yet. They just want to see how it works.

3) They are watching several auctions for the same thing and are waiting to decide which one to bid on. They don't want to bid on several of the same thing at once - because they don't want to end up winning several auctions for the same thing. Kind of like price shopping.

4) They are using an auction sniper program and not placing their bid until the last minute - literally.

5) They are just curious to see how high the price will go. Maybe they are thinking of selling a similar item.

6) They are thinking about buying the product and want to add it to their watch list to check on it again later. Like bookmarking something on the internet.

Don't get frustrated or be impatient - watchers are good. They have saved your listing in their watch list. Maybe they will come back and buy the item, or visit your listing again for something else.

Happy selling!

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Improper Use of Key Words

Keyword spamming occurs when members place brand names or other inappropriate keywords in a title or description for the purpose of gaining attention or diverting members to a listing. Keyword spamming in listings is not permitted on eBay. The searchable text sellers place in listings must be directly relevant to the item being sold. (From eBay help center.)

When doing store critiques, I have seen this tactic used many times. For example, one customer was selling handmade beaded earrings. Her title read:

"iPod Nano Wii Playstation 3 earrings LOOK"

This is a waste of your time and the customer's time. Not only is she driving customers to her listings who aren't even interested in earrings, but she isn't even targeting customers who might actually be interested in buying her product. eBay gives you 55 characters for your title - use them wisely to attract potential buyers to your listings. What good does it do you to have hundreds of page views, if the customers are searching for a product that you don't even offer?

Another example is using inappropriate brand names to describe your item. I see this one often:

"Homemade candle pillar like Yankee Candle gardenia"

This seller is using an established brand name to drive traffic to his counterfeit item. There is nothing wrong with selling homemade candles, but a seller cannot claim they are "like" an established brand name - that description is subjective and the seller's personal opinion. Stick with factual information only. You don't want to manipulate your buyer into purchasing something, and then be dissatisfied and leave you negative feedback.

Abuse of key words can lead to:

Listing cancellation
Limits on account privileges
Account suspension
Forfeit of eBay fees on cancelled listings
Loss of PowerSeller status
Spend a few minutes taking eBay's tutorial on Search and Browse Manipulation

Happy selling!

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